Chassis & Display: Defiance Series: 16" Matte QHD+ 240Hz sRGB 100% LED Widescreen (2560 x 1600)
Processor (CPU): Intel® Core™ i7 16 Core Processor 14650HX (5.2GHz Turbo)
Memory (RAM): 16GB PCS PRO SODIMM DDR5 4800MHz (1 x 16GB)
Graphics Card: NVIDIA® GeForce® RTX 4060 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive: 1TB PCS PCIe M.2 SSD (3500 MB/R, 3200 MB/W)
AC Adaptor: 1 x 230W AC Adaptor
Power Cable: 1 x 1.5 Metre Cloverleaf UK Power Cable
Battery: 1 x Defiance Battery 54WH
Thermal Paste: ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card: 2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless: GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX211 + BT 5.3
I've on and off played 3 remotely demanding games on this laptop (Path of exile 2, Deep rock galactic, Baldur's gate 3) every one has temperamental crashes which in the log mostly seem related to memory.
Here is a link to some crash dumps that have been exported from DRG and BG3 (DRG ones I compiled into a single .txt)
Could happen within 10 minutes of booting the game or a few hours and there is no correlation (e.g. in BG3 it crashed during a fight, crashed moving a rock, crashed when my mate reloaded a save whilst we were playing online, crashed checking a dead enemy for loot).
What I have tried:
Dropping the game's down to low resolution (Windowed and fullscreen) and putting all details to off or low.
I've not overclocked any hardware
Verify integrity of game files
Reinstall the games
Reinstall Steam
Reinstall NVidia drivers/software (both with windows removal and DDU remover)
Using numerous previous NVidia drivers
Attempted playing using Direct X11, 12, and safemode (So no mods are on, even though I don't use them).
Updated/Reinstall Direct X11 and 12
Replace the mentioned kernel32 ntdll files in the error logs
Updated BIOS
Reset Windows
Repaired Windows
Reinstall of windows with recovery drive
Clean reinstall of windows clearing all partitions etc with ONLY Steam, NVidia, and the games running.
Run the following on multiple checks:
Windows Memory Diagnostic: Pass
Memtest86: Pass
FurMark: Pass
Heaven Benchmark on Ultra: Pass
I'm aware there are issues with some Windows 11 patches/NVidia drivers. However other people I know have albeit slightly different setups (e.g. 4070 instead of 4060 etc) with updated windows 11 and drivers and have had no problems at all. I've tried on numerous Windows patches and NVidia drivers and nothing fixes the issue.
I might have missed some of the things I've tried but I'm pretty stumped now what else to try outside of replacing hardware but if anyone has any insight would be appreciated.
Thanks
Processor (CPU): Intel® Core™ i7 16 Core Processor 14650HX (5.2GHz Turbo)
Memory (RAM): 16GB PCS PRO SODIMM DDR5 4800MHz (1 x 16GB)
Graphics Card: NVIDIA® GeForce® RTX 4060 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive: 1TB PCS PCIe M.2 SSD (3500 MB/R, 3200 MB/W)
AC Adaptor: 1 x 230W AC Adaptor
Power Cable: 1 x 1.5 Metre Cloverleaf UK Power Cable
Battery: 1 x Defiance Battery 54WH
Thermal Paste: ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card: 2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless: GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX211 + BT 5.3
I've on and off played 3 remotely demanding games on this laptop (Path of exile 2, Deep rock galactic, Baldur's gate 3) every one has temperamental crashes which in the log mostly seem related to memory.
Here is a link to some crash dumps that have been exported from DRG and BG3 (DRG ones I compiled into a single .txt)
Could happen within 10 minutes of booting the game or a few hours and there is no correlation (e.g. in BG3 it crashed during a fight, crashed moving a rock, crashed when my mate reloaded a save whilst we were playing online, crashed checking a dead enemy for loot).
What I have tried:
Dropping the game's down to low resolution (Windowed and fullscreen) and putting all details to off or low.
I've not overclocked any hardware
Verify integrity of game files
Reinstall the games
Reinstall Steam
Reinstall NVidia drivers/software (both with windows removal and DDU remover)
Using numerous previous NVidia drivers
Attempted playing using Direct X11, 12, and safemode (So no mods are on, even though I don't use them).
Updated/Reinstall Direct X11 and 12
Replace the mentioned kernel32 ntdll files in the error logs
Updated BIOS
Reset Windows
Repaired Windows
Reinstall of windows with recovery drive
Clean reinstall of windows clearing all partitions etc with ONLY Steam, NVidia, and the games running.
Run the following on multiple checks:
Windows Memory Diagnostic: Pass
Memtest86: Pass
FurMark: Pass
Heaven Benchmark on Ultra: Pass
I'm aware there are issues with some Windows 11 patches/NVidia drivers. However other people I know have albeit slightly different setups (e.g. 4070 instead of 4060 etc) with updated windows 11 and drivers and have had no problems at all. I've tried on numerous Windows patches and NVidia drivers and nothing fixes the issue.
I might have missed some of the things I've tried but I'm pretty stumped now what else to try outside of replacing hardware but if anyone has any insight would be appreciated.
Thanks
