Black Screen

[Florisugent]

Hey everyone,

I’ve been having a weird issue with my PC. It randomly goes to a black screen while I’m browsing the internet or doing other light tasks, but the system doesn’t completely shut down — the CPU and GPU fans keep spinning. I have to do a hard reset to get it working again.

What’s confusing is that it never happens while I’m gaming or doing anything intensive. I’ve already tried reinstalling Windows, but that didn’t solve the issue. Temps seem normal and nothing is overclocked.

Any ideas on what could be causing this? Could it be a PSU issue? GPU/driver problem? Something else?

 

[TonyCarter]

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...

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[BlessedSquirrel]

And what method did you use to reinstall windows?

 

[Martinr36]

Can joy post full specs from your orders page