Internet questions

[Paulovsilva]

Hi everyone
I just got my PCS and I found out that my internet just runs when the laptop is on charger and other thing is.. when the laptop is unplugged the bright keeps varying.
Does anyone could help me to figure this out?
Thanks so much.

Chassis & Display
Optimus Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
AMD Ryzen™ 7 Eight Core Processor 4800H (2.9GHz, 4.2GHz Turbo)
Memory (RAM)
64GB Corsair 2666MHz SODIMM DDR4 (2 x 32GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB INTEL® 665p M.2 NVMe PCIe SSD (up to 2000MB/sR | 1925MB/sW)
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 150W AC Adaptor
Power Cable
2 x 1 Metre Cloverleaf UK Power Cable
Battery
Optimus Series Integrated 46WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless/Wired Networking
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
OPTIMUS SERIES RGB BACKLIT PORTUGUESE KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM

 

[Martinr36]

Sounds as though it could possibly be something in the power option settings

 

[Paulovsilva]

Sounds as though it could possibly be something in the power option settings

Should be.. I tried to find an option that could lead me to figure this out, but nothing yet

 

[ubuysa]

In Power Options check Wireless Adapter Settings, setting this to maximum performance will stop Windows powering it down.

 

[Paulovsilva]

In Power Options check Wireless Adapter Settings, setting this to maximum performance will stop Windows powering it down.

I've tried but it didn't work.
From the moment I unplugged the power at the same time the internet stop working.
Really dunno what is happening.

 

[Paulovsilva]

????

 

[Paulovsilva]

sorry pal, that wasn't my inttention. I'm just a bit eager if I did the right choose or not. I will wait more time, sorry again.

 

[ubuysa]

How long will the laptop run on a fully charged battery with normal use?

 

[Paulovsilva]

How long will the laptop run on a fully charged battery with normal use?

I'm going to do a test right now and I update you guys when is finished. thanks a million

 

[Paulovsilva]

I'm going to do a test right now and I update you guys when is finished. thanks a million

I've done a test watching some movie without internet and it goes about 4 hours.
I've fully charged battery and the estimate it's 5 hours to turn down

 

[ubuysa]

I've done a test watching some movie without internet and it goes about 4 hours.
I've fully charged battery and the estimate it's 5 hours to turn down

That's good news, you don't have a battery problem then.

TBH I don't think this is a Windows problem, this feels more like a hardware issue to me. I would suggest you call PCS and talk this through with them.

 

[Paulovsilva]

what a relief! sounds better than I thought. I'm not much into Pcs configurations etc.. I sent them an email saying my problem, let’s see what happens next. thanks for the attention bud

 

[Martinr36]

Hope you get it sorted quickly

 

[Paulovsilva]

Hope you get it sorted quickly

I hope too.. Do you guys think that I will have to send this pc back to them?

 

[ubuysa]

I hope too.. Do you guys think that I will have to send this pc back to them?

If you're 'not much into PCs configurations etc' then it would be wise to send it back if it is a hardware problem, rather than risk damaging stuff by attempting to fix it yourself.

 

[Paulovsilva]

Hi all.
It's me again.
I just got a new problem on my PC.

Suddenly this is happened to my screen. I've already sent a message to the support but unfortunately I didn't have any answer yet.

Does anyone knows what is happening to it?

Thank you

 

[ubuysa]

Hi all.
It's me again.
I just got a new problem on my PC.

Suddenly this is happened to my screen. I've already sent a message to the support but unfortunately I didn't have any answer yet.

Does anyone knows what is happening to it?

Thank you

I think that's pretty good evidence of a hardware problem. It's probably getting worse so I would arrange to RMA it as soon as possible. Sorry about that.