PC Restarting while in game

N

Nfive

Active member
Hello,

I purchased a new PC a couple of months ago, specs at the bottom of this post. While playing league of legends (I rarely play other games), the PC randomly restarts. I put this down to perhaps an overheating CPU, so kept an eye on the temps, which rarely go above 70-90 deg C while in game. I have put the fans on full speed to assist with this and removed the boost overclock by restoring default settings in bios. I have also updated all of my drivers and tried removing software I thought may be causing issues, such as icue. I am really frustrated with this as it is a very high spec pc so wasn’t expecting any issues with it considering the amount of money it cost me. Any advice or tips much appreciated

Case
CORSAIR iCUE 5000X RGB MID TOWER GAMING CASE
Processor (CPU)
Intel® Core™ i9 24-Core Processor i9-14900K (Up to 6.0GHz) 36MB Cache
Motherboard
ASUS® ROG STRIX Z790-F GAMING WIFI II (LGA1700, DDR5, PCIe 5.0, Wi-Fi 7)
Memory (RAM)
64GB Corsair VENGEANCE RGB DDR5 6000MHz (2 x 32GB)
Graphics Card
24GB ASUS TUF GEFORCE RTX 4090 OC EDITION OG - 2x HDMI, 3x DP
1st M.2 SSD Drive
2TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)
Power Supply
CORSAIR 1200W HXi SERIES™ MODULAR 80 PLUS® PLATINUM
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR ICUE LINK H150i RGB HIGH PERFORMANCE CPU COOLER
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Standard Warranty (6 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
FAST TRACK 3 WORKING DAY DISPATCH
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo
Packaging
PCS Corsair Carton Upright
Price: £0.00 including VAT and Delivery
Unique URL to re-configure:
 
SpyderTracks

SpyderTracks

We love you Ukraine
Unforunately you've paid an awful lot of money for a lemon that's never going to work well, if at all

As we advised against it here: https://www.pcspecialist.co.uk/forums/threads/just-ordered.96537/#post-736553

It wasn't advised against purely for giggles, or to be fanboysey, there were real world reasons why

Intel CPU's crashing in games

So there's been a lot of upset gathering steam on the inter webs with intermittent games crashes on Intel 13th and 14th gen. Workarounds range from underclocking to disabling ecores. BUT, there are a lot of people finding that simply disabling hyperthreading is a proper solution. The findings...
www.pcspecialist.co.uk www.pcspecialist.co.uk
 
N

Nfive

Active member
SpyderTracks said:
Unforunately you've paid an awful lot of money for a lemon that's never going to work well, if at all

As we advised against it here: https://www.pcspecialist.co.uk/forums/threads/just-ordered.96537/#post-736553

It wasn't advised against purely for giggles, or to be fanboysey, there were real world reasons why

Intel CPU's crashing in games

So there's been a lot of upset gathering steam on the inter webs with intermittent games crashes on Intel 13th and 14th gen. Workarounds range from underclocking to disabling ecores. BUT, there are a lot of people finding that simply disabling hyperthreading is a proper solution. The findings...
www.pcspecialist.co.uk www.pcspecialist.co.uk
Click to expand...
Thanks will read through it. I may just see if I can return it/swap for something else then. Not happy with being sold a fault processor!
 
SpyderTracks

SpyderTracks

We love you Ukraine
Nfive said:
Thanks will read through it. I may just see if I can return it/swap for something else then. Not happy with being sold a fault processor!
Click to expand...
Your window to return it was months ago, it’s not PCSs fault, it’s those that bought into intels lies. You can RMA the processor, that won’t be an issue, the point is though that STILL Intel won’t push out the fixes required to sort this out for several reasons.

You can put some mitigations in place, not as a fix but to prove if silicon degradation has occurred. If it has then you need to RMA it and get the CPU replaced.

And then just pray Intel will actually do something in their fanboys interest for once in the last decade.

And in future it’s best to listen to advice
 
N

Nfive

Active member
Should have a 3 year warranty on it according to the above. If anything I’d only want to replace the CPU anyway. But I’ll try some of the tips in your link, such as disabling hyper threading before doing anything.
 
Ekans2011

Ekans2011

VALUED CONTRIBUTOR
Nfive said:
Thanks will read through it. I may just see if I can return it/swap for something else then. Not happy with being sold a fault processor!
Click to expand...
No one sold you a faulty processor; PCS simply assemble what you request.
As already said, you were warned, you ignored the advice.
What can we do? 🤷‍♂️
 
N

Nfive

Active member
The order was already made, please calm down and stop taking it personally that I went ahead with the order. I appreciate your advice on all of this, will do what I can to resolve
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Nfive said:
The order was already made, please calm down and stop taking it personally that I went ahead with the order. I appreciate your advice on all of this, will do what I can to resolve
Click to expand...
You could have returned it within 14 days of getting it without giving any reason
 
N

Nfive

Active member
Correct and I’m wishing I had listened to the advice. You just don’t expect this to happen I guess. You live and learn.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Nfive said:
Should have a 3 year warranty on it according to the above. If anything I’d only want to replace the CPU anyway. But I’ll try some of the tips in your link, such as disabling hyper threading before doing anything.
Click to expand...
3 year is for labour, not parts, you only ordered standard warranty so it's only 1 year parts coverage.

Really frustrating to see this happen, I just don't understand why people who have no idea on things post in a forum and then ignore everything said, it's actually insane if you ask me.

The reason I'm really pushing this forward is because to me (and I realise I'm very not the norm here), a PC is exactly the same as a small child, it needs nurturing and caring for, and understand what to put into it to get the most out.

So many people unfortunately treat them just like kids, as some badge of honour without any due care shown.
 
T

TonyCarter

VALUED CONTRIBUTOR
SpyderTracks said:
3 year is for labour, not parts, you only ordered standard warranty so it's only 1 year parts coverage.

Really frustrating to see this happen, I just don't understand why people who have no idea on things post in a forum and then ignore everything said, it's actually insane if you ask me.

The reason I'm really pushing this forward is because to me (and I realise I'm very not the norm here), a PC is exactly the same as a small child, it needs nurturing and caring for, and understand what to put into it to get the most out.

So many people unfortunately treat them just like kids, as some badge of honour without any due care shown.
Click to expand...
...and that's exactly why I don't have kids!

I get bored, and like to swap things out every year or so...maybe I should foster?
 
N

Nfive

Active member
ubuysa said:
Something else you might have missed: if your RAM is clocked at it's maximum design speed of 6000MT/s via an XMP profile then you might want to revisit that. The maximum transfer speed that your i9-14900K will handle is 56000MT/s - see https://ark.intel.com/content/www/u...rocessor-14900k-36m-cache-up-to-6-00-ghz.html, I see a fair few BSOD elsewhere that appear to have been caused by similar RAM overclocking.
Click to expand...
Thanks for the tip, I have made the change in bios and will monitor (DRAM freq 6000mhz - 5600mhz)
 
N

Nfive

Active member
FYI the RMA has been opened and the full system is being sent back to PCS so they can replace the CPU, hopefully this doesn’t take very long but I guess as long as the new chip works as intended it’ll be worth the wait
 
SpyderTracks

SpyderTracks

We love you Ukraine
Nfive said:
FYI the RMA has been opened and the full system is being sent back to PCS so they can replace the CPU, hopefully this doesn’t take very long but I guess as long as the new chip works as intended it’ll be worth the wait
Click to expand...
Be aware, the same thing is likely to happen to the replacement chip until Intel find a fix.

Intel have only just admitted that there's anything wrong, 6 months after major reports started hitting, they blamed board partners up until the last couple of weeks.

This is the latest

 
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