Slower internet speeds on PC than laptop/phone etc

B

backscrubber

Member
Morning,

I've had issues with the internet on my PC intermitently over the last couple of years. Originally I had a Realtek RTL8192EE network card, but updated to the AX200 on the Forum's advice, which did improve things. However, there are often times when the internet takes a good 5 minutes before it starts working on start-up. No such issues with my laptop(s).

I've recently bought Full Fibre 900Mb with Plusnet, but when I use speedtest, my average download speed on my personal PC is between 20-80mbps, however, on my work Surface Pro and girlfriend's laptop, speeds average 250Mbps. My work laptop and personal PC are next to each other, so I don't think it's an antenna issue. I only use Wi-Fi.

What I've done so far:
  • Upgraded network card
  • Installed the latest drivers
  • Run the following commands: netsh winsock reset, netsh int ip reset. ipconfig /flushdns.
  • netsh interface tcp set global autotuning=normal
  • I did look to see if Speed & Duplex is set to Auto Negotiation within the advanced network card properties, but it's not there.
  • Reset the TCP/IP Stack
When I was looking at the WiFi details on my PC, the only difference with my laptop that I could see was the link speed (receive/transmit).

PC: link speed (receive/transmit): 120/260 Mbps
Surface Pro: 650/520 Mbps

Current spec:

Case
CORSAIR 175R RGB MID TOWER GAMING CASE
Processor (CPU)
AMD Ryzen 5 3600X Six Core CPU (3.8GHz-4.4GHz/36MB CACHE/AM4)
Motherboard
ASUS® PRIME A320M-K: Micro-ATX, AM4, USB 3.0, 6GB/s
Memory (RAM)
16GB Corsair VENGEANCE DDR4 2400MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP, LHR
1st Storage Drive
256GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
Power Supply
ORSAIR 850W RMe SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0


Any help would be greatly received - thanks.
 
BlessedSquirrel

BlessedSquirrel

We love you Ukraine
backscrubber said:
On both speedtest and WiFi it appears as Mbps.

I should add, when using speedtest on my PC, the download latency is around 350, whereas on my laptop it's 28.

I got the drivers from here: https://www.intel.co.uk/content/www/uk/en/products/sku/189347/intel-wifi-6-ax200-gig/downloads.html

Thanks.
Click to expand...
Are you running any VPN at all?

Can you upload a screenshot of your optional updates page from windows update?

Can you also take a screenshot of your network adapters page?

1685091433650.png
 
ubuysa

ubuysa

The BSOD Doctor
I would strongly suggest that as a temporary test you cable connect to the router and see how thing are then. This will clearly indicate whether the problem is a WiFi problem or a Windows networking problem. We need to know where the problem is before suggesting a sensible course of action.
 
B

backscrubber

Member
I have.

However, I've looked at them again, and one of the antennas, at the bottom, can easily disconnect from its casing (not fully) and is quite loose. Could that be the culprit?

ibb.co

IMG-7706-1 hosted at ImgBB

Image IMG-7706-1 hosted in ImgBB
ibb.co ibb.co
 
Last edited:
S

Steveyg

MOST VALUED CONTRIBUTOR
backscrubber said:
I have.

However, I've looked at them again, and one of the antennas, at the bottom, can easily disconnect from its casing (not fully) and is quite loose. Could that be the culprit?

ibb.co

IMG-7706-1 hosted at ImgBB

Image IMG-7706-1 hosted in ImgBB
ibb.co ibb.co
Click to expand...
yeah definitely

Those I find are very very sensitive, if they are too loose or too tight they barely function at all
 
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